Skip navigation
BelSU DSpace logo

Please use this identifier to cite or link to this item: http://dspace.bsu.edu.ru/handle/123456789/16117
Title: Communicative competence and psychological aspects when interacting with client in tourism
Authors: Bitter, N. V.
Kolupanova, I. A.
Zhidkova, I. V.
Keywords: pedagogy
communication
competence
psychology
training
psychological training
tourist business
Issue Date: 2015
Citation: Bitter, N. V. Communicative competence and psychological aspects when interacting with client in tourism / N. V. Bitter, I. A. Kolupanova, I. V. Zhidkova // Научный результат. Сер. Педагогика и психология образования. - 2015. - Т.1, №2(4).-С. 5-10. - Refer.: p. 10.
Abstract: The article deals with the role of psychological preparation of specialists in service and tourism to building relationships with clients of travel agencies. Attention is paid to what is important in psychological preparation of the expert assigned to the speech skill, because the possession of speech skills influences the formation of the motives and interests of the client, speed, completeness and the strength of assimilation of advertising materials, economy, recall; accuracy, consistency and brightness of managerial playback of the advertised material
URI: http://dspace.bsu.edu.ru/handle/123456789/16117
Appears in Collections:Научный результат. Сер. Педагогика и психология образования

Files in This Item:
File Description SizeFormat 
Bitter_Communikativ_15.pdf312.59 kBAdobe PDFView/Open
Show full item record


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.